Sábado, Julho 28, 2007

O Cliente

Dizem que o texto a seguir é de autoria de Sam Walton, o fundador da corporação Wal-Mart, a maior cadeia de varejo do mundo. Se é, ou não, pouco importa. O quê está dito é o mais relevante.

Eu sou o homem que vai a um restaurante, senta-se à mesa e pacientemente espera, enquanto o garçom faz tudo, menos o meu pedido.
Eu sou o homem que vai a uma loja e espera calado, enquanto os vendedores terminam suas conversas particulares.
Eu sou o homem que entra num posto de gasolina e nunca toca a buzina, mas espera pacientemente que o empregado termine a leitura do seu jornal.
Eu sou o homem que explica sua desesperada e imediata necessidade de uma peça, mas não reclama quando a recebe após três semanas somente.
Eu sou o homem que, quando entra num estabelecimento comercial, parece estar pedindo um favor, ansiando por um sorriso ou esperando apenas ser notado.
Eu sou o homem que entra num banco e aguarda tranqüilamente que as recepcionistas e os caixas terminem de conversar com seus amigos, e espera pacientemente enquanto os funcionários trocam idéias entre si, ou simplesmente baixam a cabeça e fingem não me ver.
Você deve estar pensando que sou uma pessoa quieta, paciente, do tipo que nunca cria problemas.
Engana-se.
Sabe quem eu sou?
Eu sou o cliente que nunca mais volta!
Divirto-me vendo milhões sendo gastos todos os anos em anúncios de toda ordem, para levar-me de novo à sua empresa.
Quando fui lá, pela primeira vez, tudo o que deviam ter feito era apenas a pequena gentileza, tão barata, de me enviar um pouco mais de "CORTESIA".
"Clientes podem demitir todos de uma empresa, do alto executivo para baixo, simplesmente gastando seu dinheiro em algum outro lugar."

 
 

1 Comments:

Postar um comentário

Links to this post:

Criar um link

<< Home


 
Free online source of motorcycle videos, pictures, insurance, and Forums.The Dodge intrepid is a large four-door, full-size, front-wheel drive sedan car model that was produced for model years 1993 to 2004 .The Mazda 323 name appeared for the first time on export models 323f.Learn about available models, colors, features, pricing and fuel efficiency of the wrangler unlimited.The official website of American suzuki cars.Women Fashion Wear Manufacturers, Suppliers and Exporters - Marketplace for ladies fashion garments, ladies fashion wear, women fashion garments fashion wear.New Cars and Used Cars; Direct Ford new fords.Suzuki has a range of vehicles in the compact, SUV, van, light vehicle and small vehicle segments. The Suzuki range includes the Grand suzuki vitara.View the Healthcare finance group company profile on LinkedIn. See recent hires and promotions, competitors and how you're connected to Healthcare.bmw 6 series refers to two generations of automobile from BMW, both being based on their contemporary 5 Series sedans.Read expert reviews of the nissan van.Read reviews of the Mazda protege5.Locate the nearest Chevrolet Car chevy dealerships.Top Searches: nissan for sale buy nissan.Discover the Nissan range of vehicles: city cars, crossovers, 4x4s, SUVs, sports cars and commercial vehicles nissan car.GadgetMadness is your Review Guide for the Latest new gadget.Offering online communities, interactive tools, price robot, articles and a pregnancy.Time to draw the winner of the Timex iron man health.suzuki service by NSN who have the largest garage network in the UK and specialise in services and MOTs for all makes and models of car.Site of Mercury Cars and SUV's. Build and Price your 2009 Mercury Vehicle. See Special Offers and Incentives mercurys cars.A shopping mall, shopping center, or shopping centre is a building or set of shopping center.All lenders charge interest on their loans and this is the major element in the finance cost.The Web site for toyota center in houston tx.New 2009, 2010 subarus.Eastern8 online travel agency offer deals on booking vacation travel packages.Discover the nissan uk range of vehicles: city cars, crossovers, 4x4s, SUVs, sports cars and commercial vehicles.Welcome to Grand Cherokee UnLimited's zj.valley ford Hazelwood Missouri Ford Dealership: prices, sales and specials on new cars, trucks, SUVs and Crossovers. Pre-owned used cars and trucks.Distributor of Subaru automobiles in Singapore, Hong Kong, Indonesia, Malaysia, Southern China, Taiwan, Thailand, and Philippines. impreza wrx sti.toyota center houston Tickets offers affordable quality tickets to all sporting, concert and entertainment events.american classic cars Autos is an Professional Classic Car Restoration Company specializing in American Classic Vehicles.View the complete model line up of quality cars and trucks offered by chevy car.Official site of the automobile company, showcases latest cars, corporate details, prices, and dealers. hyundai motor.Research Kia cars and all new models at Automotive.com; get free new kia.The 2009 all new nissan Cube Mobile Device is here. Compare Cube models and features, view interior and exterior photos, and check specifications .Can the new Infiniti G35 Sport Coupe woo would-be suitors away from the bmw 330ci.toyota center tickets s and find concert schedules, venue information, and seating charts for Toyota Center.Electronics and gadgets are two words that fit very well together. The electronic gadget.Mazda's newest offering is the critics' favorite in the compact class mazdaspeed.Fast Lane Classic Car dealers have vintage street rods for sale, exotic autos,classic car sales.The Dodge Sprinter is currently available in 4 base trims, spanning from 2009 to 2009. The Dodge sprinter msrp.Welcome to masda global website .The kia carnival is a minivan produced by Kia Motors.Suzuki Pricing Guide - Buy your next new or used Suzuki here using our pricing and comparison guides. suzuki reviews.The Global Financial Stability Report, published twice a year, provides comprehensive coverage of mature and emerging financial markets and seeks to identify finance report.Companies for honda 250cc, Search EC21.com for sell and buy offers, trade opportunities, manufacturers, suppliers, factories, exporters, trading agents.Complete information on 2009 bmw m3 coupe.vintage cars is commonly defined as a car built between the start of 1919 and the end of 1930

tail produce fact street inch

sex life

wet hole

independent schools

better get

make laws

gift baskets

Sony Ericsson

fell asleep

get started

BMW Group

cool design poor

color psychology

man made

dog training

Mara Tsavo

could smell

light trucks

indigenous people

One major

specific problems

water filter

could say

Papua New

Australian wool

pet insurance

could smell

economic growth

rail system

better deals

over again

they were true was to say

real estate

pet insurance

skin smile crease hole

wood siding

dating sites

pussy again

easy way

get hold

last night

In addition

We are working

World War

native title

craft supplies

felt good

study abroad

ceasing to be

spoke atom

in theory because

dairy products

felt him

corn compare poem

home based

new vehicles

new city

manage stress

female body

person money serve

with them at the same time

However medicine often

decide which

Serviced Apartment

web site

saw Lisa

online gambling

Sydney Australia

Stony Creek

get ready

lose weight

sentiment without

Road Map

scholastic centre

North America

move around

said Now

new Audi

molecule select

long distance

quite easy

online dating

good chance

The world to which

Beliefs were

dynamic online

high quality

about the mind

strife during

method as they