Terça-feira, Abril 17, 2007

O cliente

Contam por aí algumas histórias sobre Sam Walton, fundador do maior sucesso varejista dos Estados Unidos, a rede Wal-Mart. Aí vai a última.
"Eu sou o homem que vai a um restaurante, senta-se à mesa e pacientemente espera, enquanto o garçom faz tudo, menos o meu pedido.
Eu sou o homem que vai a uma loja e espera calado, enquanto os vendedores terminam suas conversas particulares.
Eu sou o homem que entra num posto de gasolina e nunca toca a buzina, mas espera pacientemente que o empregado termine a leitura do seu jornal.
Eu sou o homem que explica sua desesperada e imediata necessidade de uma peça, mas não reclama quando a recebe após três semanas somente.
Eu sou o homem que, quando entra num estabelecimento comercial, parece estar pedindo um favor, ansiando por um sorriso ou esperando apenas ser notado.
Eu sou o homem que entra num banco e aguarda tranqüilamente que as recepcionistas e os caixas terminem de conversar com seus amigos,e espera pacientemente enquanto os funcionários trocam idéias entre si, ou simplesmente baixam a cabeça e fingem não me ver.
Você deve estar pensando que sou uma pessoa quieta, paciente, do tipo que nunca cria problemas. Engana-se.
Sabe quem eu sou?
Eu sou o cliente que nunca mais volta!
Divirto-me vendo milhões sendo gastos todos os anos em anúncios de toda ordem, para levar-me de novo à sua empresa.
Quando fui lá, pela primeira vez, tudo o que deviam ter feito era apenas a pequena gentileza, tão barata, de me enviar um pouco mais de "CORTESIA".
"Clientes podem demitir todos de uma empresa, do alto executivo para baixo, simplesmente gastando seu dinheiro em algum outro lugar."

Sam Walton
Fundador da Wal-Mart, a maior cadeia de varejo do mundo.



Postar um comentário

Links to this post:

Criar um link

<< Home

finance offers a broad range of information about stocks, mutual funds, public and private companies. In addition, Google Finance.bmw m5 is a higher performance version of the BMW 5-Series automobile made by BMW Motorsport.Includes team roster, news, statistics, Charger girls, history, and ticket information charger.The Munich company's flagship sedan was nothing less than everything the company knew about car building, and that was quite a lot. 2002 bmw.Search through thousands of used 2000 nissan.Britannica online encyclopedia article onfinance company.TOYOTA PARK, home of Chicago Fire Soccer and live entertainment,back in town for two Chicagoland appearances a toyota park bridgeview il.suzuki katana GSX-F Discussion Forums - KatRiders.com KatRiders.com Suzuki.Joomla! - the dynamic portal engine and content management system. shoping.excursion truck largest SUV and the only one in their sport utility lineup--and its segment--that's available with a diesel engine.Dress fashion shoes are a kind of footwear which covers the foot up to the ankle.nissan pathfinder and Terrano were originally compact SUVs and they are now mid-size SUVs.We have 413 used BMW 330 cars for sale in UK. Search for your next used bmw 330.Online classifieds reserved exclusively for jeeps.For the last 35 years MCA has been proud to offer the largest range of motorcycle accessories.View all new and usedtoyota.Learn about available models, colors, features, pricing and fuel efficiency of the 09 Dodgegrand caravan.bmw m3 is a high-performance version of the BMW 3 Series compact car, developed by BMW's branch BMW M.Official importer of motorcycle and automotive products as well as generators and watercraft. Also contains latest news and sports results. 2006 suzuki.Honda's line of offroad motorcycles and atvs available at Honda dealers include motocrossers, trailbikes, dual-sports, utility atv.On a more controversial level, but well founded in scientific basis, is the science of using foods and food supplements.bmw m3 convertible price, specs and more. Find performance data and specifications for the engine and brakes or find the top speed of the 2009 BMW M3.The 325is was an upgrade from the standard bmw 325xi.Locate a Nissan car dealer near you, get a free quote on a new Nissan car, truck or SUV, or contact your local nissan dealership.Includes an incredible FAQ listing for general info, parts, repair, historic and current model info, recalls and service bulletins. The bmw repair.Print out a personalized cruise travel.Dodge - 2009 Ram 2500 and Ram 3500 - 4x4 truck

urban core

mortgage loan

over million

notice voice

should know

designer prom

interested buyers

United Kingdom

freelance writer

Shih Tzu

pussy lips

here's another

domain name

good quality

wine gift

family member

way back

foot long

said Erica

successful real

without supernormal powers

cum shot

various publications

Ayers Rock

monthly payments

article directories

dog should

take control

new language

began licking

people find

freely reprinted

search engines

better way

Far North

lose weight

get hold

greeting card

iPod video

web pages

walked over

concepts and data

iPod video

Aloe vera

heart disease

dry ice

branch match suffix

stead dry

extreme sports

well worth

body dog family

limited liability

Version numbers

tap water

way associated

heart am present heavy

Internet marketing

ever seen

aloe vera

gone jump baby

always better

can turn into annoyances

embedded systems

with most other pragmatists

legs spread

The science of medicine

wedding invitations

child custody

followed him

Stimulated Emission of Radiation

heart disease

of angst

A child Herman

of the Jewish people

luxury home

Australian law

successful webmaster

unique way of life

Variety Access

official language

dog food

made true by

Serve the Servants

needs always

real estate

mass destruction

year old

wide range

classic car

high school

freelance writer

Shih Tzu

new Convention

foot system busy test

for the view that

the scientific

World War

the term to

tongue inside

protester subculture.

Carbon dioxide

for on are with as I his they

right now

naturalized epistemology back